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Loumey Medical Uruguay Request a feasibility study
Post-installation

Technical service & continental SLA

Local biomedical engineering, pre-stocked spares and remote monitoring. Contractual zero downtime.

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SLA response time — critical equipment ≤4h urban / ≤12h rural
Direct territorial coverage Uruguay, Argentina, Brazil, Chile, Paraguay
Indirect coverage via partners Bolivia, Peru, Ecuador, Central America
Critical spares availability ≥95% without international transit
Why with Loumey

Four reasons that differentiate this service

  • 01

    Certified local biomedical engineers

    Technical teams in Uruguay, Argentina, Brazil and Chile. SLA response times measured in hours, not days.

  • 02

    Pre-stocked spares in Uruguay

    Critical rotating inventory in Montevideo for sub-72h continental dispatch, no cross-border restrictions.

  • 03

    24/7 remote monitoring

    Predictive diagnostics on critical equipment (ventilators, monitors, imaging). Early alerts on operational issues.

  • 04

    Consultative tech refresh

    5-year technology roadmaps to keep your facility at the clinical cutting edge.

What a serious SLA actually includes

Many “technical service” contracts end up being little more than a promise to come when something breaks. A serious SLA defines, before the problem, who responds, in what timeframe, with which spares and what the consequence is if it isn’t met.

Typical contractual components

  • Response time measured in hours, with penalty for excess
  • Guaranteed uptime (% of operational hours) on annual basis
  • Pre-stocked spares defined by client and maintained by Loumey
  • Backup loaners for life-critical equipment during extended repairs
  • Preventive maintenance scheduled and traceable
  • Optional remote monitoring with hospital CTO dashboards
  • Quarterly reporting with availability and MTBF metrics

Territorial coverage

We maintain direct technical teams in:

  • Uruguay (Montevideo HQ, national coverage)
  • Argentina (Buenos Aires, Córdoba, Mendoza)
  • Brazil (São Paulo, Rio de Janeiro, Brasília)
  • Chile (Santiago, Concepción)
  • Paraguay (Asunción)

For Bolivia, Peru, Ecuador, Colombia and Central America we work with certified partner biomedical engineers, maintaining the same SLA under your consolidated contract with Loumey.

FAQ

Frequently asked questions

  • What SLAs can you sign?
    We offer three levels: Basic SLA (preventive + corrective on demand), Standard SLA (includes contractually guaranteed 95% uptime + spare replacement in X hours), Premium SLA (99% uptime + 24/7 remote monitoring + tech refresh). Exact terms are calibrated to your equipment type, location and operating hours.
  • Do you service equipment you didn't install?
    Yes, frequently. We take on maintenance contracts for fleets installed by third parties, especially when the original manufacturer has discontinued the model or the regional distributor has closed. We audit equipment condition first and propose a realistic SLA.
  • How do you monitor equipment remotely without compromising the hospital network?
    We use dedicated VPNs with end-to-end encryption and read-only access to equipment logs. We do not access patient data or the HIS network. We comply with HIPAA, GDPR and Uruguayan Law 18.331. The client can audit the connection and disable it at any time.
  • What happens if there's a failure and response is late?
    If we exceed SLA response time, there are pre-agreed contractual penalties (service credits or monetary fines, depending on contract). For life-critical equipment (ventilators, ICU monitors), we provide free backup loaners during repair.
Next step

Ready to design your next clinical infrastructure?

Request a feasibility study. We will deliver a technical, budget and regulatory analysis at no cost, tailored to your tender or clinical need.

Request a feasibility study Talk to an expert · +598 2710 7667